mister hoki Platform Privacy Notice

This page describes what data we collect when you use mister hoki and how we keep that data protected. We take your privacy seriously and comply with applicable data protection regulations in all jurisdictions where we operate. Our approach is straightforward: we collect only the information necessary to verify your identity, process your payments, and provide customer support.

When you create an account on mister hoki, we ask for your name, email address, phone number, date of birth, and ID number. We use this information to comply with anti-money-laundering regulations and to ensure that your account is genuine. We store your data on secure servers and do not share it with third parties except where required by law or where necessary to process your payments through channels like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We undertake to protect your account from unauthorized access, to process your personal information transparently, and to honour your rights regarding your data. This policy covers data collection, use, storage, and your rights to access or delete your information.

What Data We Collect at mister hoki

When you register with mister hoki, we collect the following information: your full name, email address, mobile phone number, date of birth, and ID number. We require this information to verify your identity and comply with regulatory requirements. During account verification, we ask you to submit a photograph of your ID and a selfie to confirm that you are the account holder. We also collect your IP address and device information to detect fraud and unauthorized access.

When you use mister hoki, we record your game activity, deposits, withdrawals, and betting history. This information helps us detect suspicious patterns, such as money laundering or problem gambling signals, and allows us to respond to your account inquiries or dispute claims. We collect cookies and tracking data through your browser to remember your login status and preferences, and to analyze how you interact with our platform.

How We Use Your Data at mister hoki

We at mister hoki use your personal data for several purposes. First, we use it to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations. Second, we use your payment information to process deposits and withdrawals through your chosen payment method—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet). Third, we use your contact information to send you account notifications, promotional messages (which you can opt out of), and support responses.

We also use your activity data to detect fraud, prevent money laundering, and identify accounts that may be engaged in bonus abuse or other policy violations. If we suspect unauthorized access or suspicious activity, we may temporarily restrict your account pending investigation. Your data helps us understand how mister hoki is used across different regions—such as Jakarta, Surabaya, Bandung, Medan, and Semarang—so we can optimize our service and support availability.

Third-Party Data Processors

We at mister hoki partner with third-party service providers to process certain data on our behalf. Payment processors receive your bank account details, payment method information, and transaction history only to complete your deposits and withdrawals. These processors are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.

Our cloud hosting provider stores our servers and databases, which may be located outside Indonesia. By using mister hoki, you consent to your data being transferred to and stored on servers in other jurisdictions. We ensure that these servers meet the same security standards we maintain. We do not sell your data to marketing companies, data brokers, or advertising networks.

Your Rights on mister hoki

You have the right to access all personal data we hold about you on mister hoki. You can request a copy of your data by contacting our support team via live chat, email, or phone. We will provide a copy within 5 business days. You also have the right to correct inaccurate data—for example, if your email address or phone number changes, you can update it in your account settings.

You have the right to request deletion of your data. However, we may retain certain information for legal compliance purposes, such as anti-money-laundering records, for a period after your account is closed. You can opt out of promotional emails at any time by clicking the unsubscribe link in any email we send. If you believe we have misused your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Cookies and Tracking Technologies

We at mister hoki use cookies to enhance your experience on our platform. Session cookies remember your login status so you do not have to log in repeatedly during your session. Preference cookies store your language choice, game preferences, and other settings. Analytics cookies help us understand how you navigate mister hoki so we can improve our interface and fix technical issues.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, disabling cookies may limit your ability to use certain features of mister hoki. We do not use tracking technologies to follow you across other websites.

Data Security and Retention

We at mister hoki protect your personal data using industry-standard encryption (SSL/TLS) for data in transit and AES encryption for data at rest. Our servers are protected by firewalls and intrusion-detection systems. We limit access to your data to employees and contractors who need it to provide support or process your requests. All staff undergo confidentiality training.

We retain your personal data for as long as your account is active. After you close your account, we retain data for a period required by law (typically 5-7 years for financial records) or as necessary to resolve disputes or comply with regulatory requirements. We securely delete data once the retention period expires.

Our mister hoki Privacy Commitments

We undertake to keep your data protected, to use it only for the purposes outlined in this policy, and to honour your rights. We do not sell or share your data with third parties for marketing purposes. We comply with all applicable privacy laws in jurisdictions where mister hoki operates. If we make material changes to this privacy policy, we will notify you via email or through a notice on our platform.

If you have questions about how we handle your data or wish to exercise your rights, contact our support team via live chat, email, or phone during operating hours. We are committed to responding to all privacy inquiries within 5 business days. Your trust is important to us, and we work continuously to maintain the highest standards of data protection across mister hoki.